Business Process Management (BPM) systems support, help control and can automate business processes - where a "business process" is defined as a sequential number of activities that generates an outcome and integrates with other business applications (CRM, Accounting etc.).
Examples include; Client On-Boarding, Payment Processing, Raising Orders, Holiday Requests, Expenses and Sickness forms.
These processes can require input from multiple individuals and other business applications and the BPM systems that support them fall into three categories; Human Centric, Integration Centric and Document Centric.
- Human Centric BPM - focussing on human interaction.
- Integration Centric BPM - focusing on the linking of multiple business systems.
- Document Centric - focussing on document related tasks such as review and collaboration