What are Benefits of RPA is question that is often asked. The first part of a typical response focuses on cost savings but actually there are other factors which are potentially more important.
RPA solutions are effective for processes with repeatable and have predictable interactions with IT applications. Such processes typically lack the scale or value to warrant automation via traditional core IT systems development. RPA tools can improve the efficiency of these processes without changing the underlining systems.
Deployed RPA software is often called a "Robot". These Robots do what a human can do by interacting with IT applications through a user interface and following simple rules to make decisions.
Unlike a human, Robots do not get tired and slow down, do not lapse in concentration and make errors, do not need to sleep so they can work 24 hours, as they do not have holidays or go sick they can operate 365 days a year.
It is these Robotic qualities which make RPA a good option to automate processes that are:
- Prone to error
- Rules based
- Involve digital data
- Time critical
- Suffer from seasonal peaks
Entire end-to-end processes can be performed by software robots with very little human interaction, typically to manage exceptions.